Refund policy

At InVoCkk, your satisfaction matters to us. We always try our best to deliver the right product in perfect condition. To make returns and replacements smooth and fair for everyone, please go through our policy below.

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📦 Order & Shipping Updates

You will receive order details along with your Order ID after placing an order.

Product pictures will be shared before dispatch.

Once shipped, we’ll share the package image and tracking ID so you can easily track your order.

 

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🚚 About Open Box Delivery

Open box delivery is not available as we use third-party delivery partners.
However, we guarantee that you will receive the same product you ordered.

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🎥 Unboxing Video – Important

To help us resolve any issue quickly, we kindly request customers to record an unboxing video at the time of delivery.

Unboxing Video Guidelines:

1. Capture a clear view of the sealed parcel with the shipping label visible.

2. Start with a 360-degree view of the package to ensure it is untampered.

3. Record the complete unboxing process, showing all items clearly.

4. Any damage, defect, or missing item should be shown in the same video.

5. The video must be one continuous, unedited clip.

 

📌 Claims without an unboxing video may not be accepted[within 7 days].

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🔄 Refunds & Replacements

Refunds or replacements are applicable only for damaged, defective, or missing products.

The unboxing video will be used for verification.

Once verified, we will process the replacement or refund at the earliest possible time.

 

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Team InVoCkk